Refund & Dispute Policy

This policy applies to all paid services we provide: factory audits, quality inspections, procurement management, and supplier verification.

• (a) Full refund if we cancel the service before commencement.
• (b) Partial refund (50%) if the supplier cancels after we have commenced travel or arrangements.
• (c) No refund if the inspection is completed and a report is delivered, even if defects are found — finding defects is the purpose of the service.

If you disagree with inspection findings:

• (a) Submit a written dispute within 7 days of report delivery.
• (b) We will review and, if warranted, conduct a re-inspection at our cost within 14 days.
• (c) Re-inspection is limited to the specific items disputed.

If you believe our service was negligent — for example, an inspector failed to check agreed items — contact us within 14 days. We will investigate and may offer a partial refund or a free re-inspection, depending on the findings.

Refunds are processed within 14 business days to the original payment method. The timing of the credit appearing on your statement depends on your bank or card issuer.

We ask clients to contact us before initiating a chargeback. Fraudulent chargebacks will be disputed with evidence and may result in termination of services.

For any refund or dispute questions, contact us at info@providence-co.com.